Responsible Gaming — Play Safe, Stay in Control

1. 18+ Age Restriction

cdd44 enforces a strict minimum age requirement of 18 years for all players. This requirement applies equally to all users accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh and beyond.

As part of our Know Your Customer (KYC) process, all new cdd44 accounts are required to submit proof of identity and age before making their first withdrawal and, in certain cases, before their first deposit. Acceptable identity documents include a valid National ID card (NID), passport, or driver's licence. Any account found to belong to a person under the age of 18 will be permanently closed, and any funds in the account will be handled in accordance with our Terms & Conditions and applicable law.

Protecting Young People in Your Home

If you share a device, computer, or mobile phone with minors, cdd44 strongly recommends taking the following precautions to prevent underage access to gambling platforms:

• Always log out of your cdd44 account when you finish a session, especially on shared devices.
• Do not save your cdd44 login credentials in shared browsers or password managers accessible to minors.
• Consider using parental control software on family devices. Reputable parental control tools are available for both Android and iOS platforms.
• Keep your bKash, Nagad, or Rocket account credentials — and any linked payment methods — secure and private.
• Talk openly with young people in your household about the risks associated with gambling and the legal age requirement.

2. Recognising Problem Gambling

Gambling is a form of entertainment, and for the vast majority of cdd44 players it remains exactly that. However, for a minority of individuals, gambling can develop into a problematic behaviour that negatively impacts their finances, relationships, mental health, and daily functioning. Recognising the early warning signs is the first step toward getting back in control.

Problem gambling does not always look the same from person to person. It can develop gradually over time, and many people experiencing gambling-related difficulties are not initially aware of the pattern forming. Some of the most common warning signs include:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Gambling with money that is set aside for essential expenses such as rent, food, bills, or school fees.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Neglecting work, studies, family responsibilities, or social activities because of time spent gambling.
• Borrowing money — including via mobile financial services such as bKash or Nagad — to fund gambling activity.
• Making repeated unsuccessful attempts to control, cut back, or stop gambling.

3. Self-Assessment Checklist

The following questions are adapted from widely used responsible gaming assessment frameworks. Answer honestly — your responses are for your own benefit and are not monitored or recorded by cdd44. If you answer "yes" to three or more questions, we recommend activating one or more of the player safety tools described in the following sections, or contacting our responsible gaming support team.

4. Player Safety Tools

cdd44 provides a suite of practical tools that allow you to proactively manage your gambling behaviour and set personal boundaries on the platform. These tools are available to all registered cdd44 players at no cost and can be activated by contacting the support team at [email protected].

To activate any of the tools above, send an email to [email protected] with the subject line "Responsible Gaming Tool Request" and specify which tool(s) you wish to enable and your preferred limit values. Our team will apply the settings to your account within one business day and confirm by return email.

5. Self-Exclusion Programme

Self-exclusion is a formal agreement between you and cdd44 that restricts your access to the platform for a defined period. It is designed for players who feel that standard limit-setting tools are not sufficient and who need a stronger, more comprehensive break from gambling.

How Self-Exclusion Works

• Minimum duration: 6 months. Self-exclusion periods of 1 year, 2 years, and permanent exclusion are also available.
• Immediate effect: Once a self-exclusion request is confirmed, your cdd44 account will be suspended within 24 hours and access blocked across all devices and browsers.
• Marketing communications: All promotional emails, SMS messages, and in-platform notifications will be suppressed for the full duration of your exclusion.
• Funds: Any balance remaining in your account at the time of self-exclusion will be held securely. You may contact support after your exclusion period ends to arrange withdrawal.
• Reinstatement: After the minimum exclusion period has elapsed, you may request reinstatement by contacting support. cdd44 applies a mandatory 7-day reflection period before reinstating any self-excluded account, to ensure the decision to return is considered and deliberate.
• Permanent exclusion: If you choose permanent self-exclusion, your account will be closed and you will be permanently prohibited from opening a new cdd44 account. This action is irreversible.

6. Deposit and Spending Limits

Managing the amount of money you deposit into your cdd44 account is one of the most effective ways to keep gambling affordable and within your personal budget. cdd44 supports three types of deposit limits:

• Daily deposit limit: The maximum amount (in ৳ BDT) you can deposit via any payment method — including bKash, Nagad, Rocket, Upay, or bank transfer — within a single 24-hour period (measured in Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum amount you can deposit within a rolling 7-day window.
• Monthly deposit limit: The maximum amount you can deposit within a calendar month.

How Limit Changes Are Managed

cdd44 applies the following rules to deposit limit changes to ensure they genuinely protect players rather than being easily overridden in a moment of impulse:

• Reducing a limit: Takes effect immediately upon confirmation. You cannot reverse a reduction for a minimum of 24 hours.
• Increasing a limit: Requests to increase a previously set deposit limit are subject to a mandatory 7-day cooling-off period before the new, higher limit comes into force. This delay gives you time to reconsider the decision.
• Removing a limit entirely: Treated as an increase and also subject to the 7-day cooling-off period.

In addition to deposit limits, cdd44 can also apply wagering limits (maximum bet amounts per round or per day) and loss limits on request. Contact [email protected] to discuss the options available for your account.

7. Time-Out and Cooling-Off

Sometimes all a player needs is a structured pause — a defined period away from the platform to reset, recharge, and reflect. The cdd44 time-out feature provides exactly that, without the permanence of full self-exclusion.

Available Time-Out Periods

• 24-hour time-out: Account suspended from the moment of activation until the following day at the same time (BST).
• 7-day time-out: A full week away from the platform.
• 30-day time-out: A calendar month of account suspension.
• Custom duration: If none of the standard periods suit your needs, contact our support team and we will configure a custom suspension period for your account.

During a time-out period, you will not be able to log into your cdd44 account, make deposits, or place bets. You will not receive any promotional communications. Your account data, balance, and history are preserved and will be available to you when your time-out period concludes.

8. Getting Help and Support

If gambling has stopped being fun and has started causing you stress, financial difficulty, or problems in your personal or professional life, please reach out for help. You do not need to be in a severe crisis to seek support — early conversations are far more effective than waiting until a problem becomes severe.

Contact cdd44 Responsible Gaming Support

The cdd44 responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We are trained to handle responsible gaming conversations with sensitivity and confidentiality.

• Email: [email protected] — subject line: "Responsible Gaming Support"
• Response time: Within 2 hours for urgent responsible gaming requests; within 24 hours for general enquiries.
• Live chat: Available directly within the cdd44 platform when logged in.

Tips for Keeping Gambling Enjoyable

• Set a fixed entertainment budget for gambling — treat it the same way you would a cinema ticket or a restaurant meal.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, hydrate.
• Balance gambling with other hobbies and social activities — cricket matches, family time, fitness, community events.
• Keep track of the time you spend gaming. Use the session timer tools available on cdd44.
• Remember that the house always has a mathematical edge. Gambling outcomes are determined by chance — there is no strategy that guarantees a win.
• Do not treat gambling as a source of income or a way to solve financial problems.